He was gregarious, funny, confident, understood what needed to be done and appeared to be a perfect leader candidate. His pre-show trailer was quite good, but once in the position the damage began. Confidently managing up was his best skill, and with brutality was how he confidently managed down. Everyone has seen this scenario play out; like going to a movie with a great trailer, but the actual movie is offensive.
Nothing is more frustrating than a manager who is not a good listener. Like the manager who types on his computer off and on while meeting with you, or is working his IM as you talk to him. Multitasking while you talk to someone sends a really bad message; “your not worth my FULL attention!” Unfortunately, there are more and more of these types of managers. Society is also changing what is acceptable technology behavior, so it looks like there will be even more of them in the future.
Anyone can become a good, or even a great caring listener by practicing three basic skills and one “no no!” If you do, it will give you a big advantage. Continue reading